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BTEC First Business Unit 7 Verbal and Non-verbal Communication in Business Contexts

By: Diane Canwell and Jon Sutherland

ISBN: 978-1-4085-0795-7

RRP: £50 +VAT

Develops learners' ability to use verbal and non-verbal communication skills effectively in a workplace setting.  Tailored towards the latest Edexcel specifications, this unit is broken down into learning outcomes. Each learning outcome can be taught using a selection of ready-made resources including:

  • An introduction to the topic with learning outcomes identified. Ideal for front-of-class teaching and for students to re-visit independently.
  • Information delivery presented in a stimulating way through presentations and videos to illustrate key concepts and engage students.
  • Learning activities including Drag and Drops, Mazes, Matching Pairs and Shuffling Games allowing students to assess their understanding of topics. Great for kinaesthetic learners.
  • Extended practice with WebQuests building on key concepts and encouraging independent research; perfect for developing more advanced students.
  • Checking understanding with Test Yourself questions, which students have to answer at the beginning of the learning outcome. These are auto-marked and provide feedback so students know where and how they need to improve.
  • Assessment support with On Your Marks, explaining performance criteria and assessment task sheets for each unit.

Contents:

Introduction
  • What is Kerboodle? (teacher only)
  • Welcome to BTEC on Kerboodle! (teacher only)
  • Contents listing for BTEC First Business (teacher only)
  • Teacher notes
  • Teacher notes: Verbal and non-verbal communication in business contexts (teacher only)
1. Be able to use non-verbal communication skills
  • Test yourself: Non-verbal communication skills
  • Presentation: Non-verbal communication skills
  • Matching pairs: Policy and procedure
  • WebQuest: Non-verbal communication skills
2. Understand the purpose of verbal communication in business contexts
  • Test yourself: The purpose of verbal communication in business contexts
  • Presentation: The purpose of verbal business communications
  • Matching pairs: Business contexts
  • WebQuest: Verbal communication skills
3. Be able to use verbal communication in business contexts
  • Test yourself: Verbal communication in business contexts
  • Presentation: Verbal communication skills
  • Matching pairs: Verbal communication
  • WebQuest: Verbal communication in business contexts
  • Assessment Worksheet: Verbal and non-verbal communication in businesss contexts 1: Non-verbal communication
  • Worksheet: Verbal and non-verbal communication in businesss contexts 2: One-to-one discussions
  • Worksheet: Verbal and non-verbal communication in business contexts 3: Speaking and listening as part of a group
  • On your marks: Verbal and non-verbal communication
General Acknowledgements